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Terms & Conditions

Welcome to www.resncollective.com and thank you for shopping with us. These Terms and Conditions govern the purchase of any product www.resncollective.com. By seeking to purchase product from the Website, you agree to be bound by these terms and conditions and the Terms of Use Agreement, the Privacy Policy. 

General

We will always attempt to be as accurate as possible, however we are unable to warrant that product prices or descriptions or other content of the Website is accurate, complete, reliable, current or error free.

  • Please note that colours may vary slightly from those displayed by your monitor.
  • It is a condition of sale that product is not resold for commercial use.
  • We are unable to redirect or stop orders once an order has been placed.



Product Availability

The Website offers product for sale that we expect to be in stock and available for dispatch from our distribution center.

In the event that a specific style is currently sold out, SOLD OUT will be displayed instead of the ADD TO CART feature and if a specific size or colour is not listed, it is out of stock and not available for purchase.

Although the Website contains a feature that removes unavailable product from the online store, occasionally a product sells out before the Website is updated. In the unfortunate circumstance where a product you wish to order becomes unavailable, we will advise you so you can consider an alternative product.

Please note that products in your shopping basket are not reserved and may be purchased by other customers.

Unfortunately we are unable to accept back orders, rainchecks or lay-buys on website orders.


Payment

Prices of product, services and other charges displayed on Website are current at the time of display. These prices are subject to variation.

We accept payment from PayPal, or such other methods we may accept in the future. Payment is debited from your account at the time of your order.


Currency

All prices are shown in Australian currency. Australian sales will be paid in AUD all international sales will be charged is AUD.


Your Order

All orders are subject to acceptance by us and availability.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that the product ordered is out of stock or does not satisfy our quality control standards and is withdrawn. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.


Cancellations

By Us:

We reserve the right not to provide product or services, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

If your order is cancelled, you will receive an email from us. It will explain the reasons for the cancellation. You will not be billed for any order we cancel. Once an order is cancelled, it cannot be reprocessed and must be submitted again via the Website. Where you have provided a contact phone number with your order, we may try to contact you by phone to discuss your options.

By You:

Once an order has been submitted by you it cannot be cancelled, unless the order has not been dispatched from our distribution centre. If you need to cancel or change an order, please contact our customer service team immediately and provide them with your order number and the details of your requested instructions. We will use reasonable endeavours to accommodate your request however cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges (see below). Where you cancel an order and we provide you with a refund, we will reduce your refund by AU$10 to cover our administrative costs.


Shipping Information


RESN Collective deliver our products domestically and internationally using Australia Post.


For International orders please contact us via email on our contact page and we will provide the shipping cost you. Shipping costs are influenced by the size and weight of the product and your location.


RESN Collective can dispatch orders on working days only. Working days are Monday to Friday, please take this into account when placing orders over the weekend. For example, if you place an order on Saturday your order will be dispatched on the next working day which is Monday. Shipping times are estimated at between 3-10 business days within Australia. International delivery time frames differ for each Country; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund. 


Please be aware as we are using 3rd party services and could be subject to unwanted delay. If in the unlikely occasion of delay we will do our best to resolve any issue and contact you as required. We do not supply a tracking number unless requested by the customer.


If you have a shipping address that is outside of Australia, taxes may be applied by your local authority at the expense by you the customer. It is a legal requirement that we declare the full transaction value of the contents of all packages. Local import duties and taxes are levied by the carrier on behalf of the local customs authority.



Returns Policy


  • 7 day unconditional refund: If for any reason you are not satisfied with your purchase from www.resncollective.com, you can return your items within 7 calendar days of the delivery. 
  • Our policy lasts 7 calendar days. If 7 days have gone by from the date of delivery, unfortunately we can’t offer you a refund. 
  • To be eligible for a return, you must email info@resncollective.com in order to communicate to us that you want to return your order. 
  • The returned item must be unused and in the same condition that you received it. It must also be in the original packaging. 
  • You will be responsible for paying for your own shipping costs for returning your item. 
  • You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • We are committed to customer satisfaction. Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision.



Limited Warranty


RESN Collective warrants all products sold by RESN Collective to be free of defects in material or workmanship for a period of three (3) months from the date of purchase unless otherwise specified on the product. If a product is found to be defective by RESN Collective, in its sole discretion, RESN Collective’s only responsibility shall be limited to repair or replacement of the defective product. RESN Collective will not be responsible for any costs, losses or damages incurred as a result of loss or use of product. To be eligible for a warranty, you must email info@resncollective.com in order to communicate to us that you want to return your order for warranty inspection. 


This warranty is subject to the following limitations.


  1. The warranty applies only to RESN Collective products purchased from Authorized RESN Collective Dealers and is valid for the original purchaser only.
  2. All products must be returned to RESN Collective for warranty inspection. RESN Collective assumes no responsibility for products during shipment from the customer to our Warranty Department. You will be responsible for paying for your own shipping costs for returning your item.
  3. Excluded from coverage under this warranty are the following:
      • Damage caused by misuse, abuse or neglect.
      • Damage caused by improper fitment to the fin box.
      • Damage caused from reef damage and any other impact related damage.
      • All coverage under this warranty is void if any modification, change or alteration has been made to the product.
      • Normal wear and tear.
      • Damage caused by anything other than defects in material or workmanship.
      • Damage caused by use of solvents.
  4. All coverage under this warranty is void if any modification, change or alteration has been made to the product.
  5. Repaired or replaced products are covered for the remainder of the original warranty only.
  6. Repaired items will be subject to available product. We will do our best to match colors and styles but we cannot guarantee that you will receive the exact product back.
  7. All warranty claims must be accompanied by the original purchase receipt from an Authorized RESN Collective Dealer. Invoice or charge receipt must clearly identify the dealer.
  8. Resn Collective product is not covered by any verbal warranties.



Terms of use Agreement

This Website, www.resncollective.com is owned and operated by RESN Collective.

By using the Website, you agree to be bound by all the terms and conditions contained in this Terms of Use Agreement (“Agreement”). Please read this Agreement carefully. By using the Website you also represent that you are at least 18 years old, or you are at least the minimum legal age to enter into a contract in the jurisdiction in which you are viewing the Website. In addition, when you use any current or future version of the Website, you also will be subject to the terms and conditions of this Agreement, which may include as relevant, the Terms of Use Agreement (“Agreement”), Privacy Policy. Please print a copy of this Agreement for your records. We may, from time to time, modify the terms of this Agreement. When we make changes, we will post those in a new Terms of Use Agreement. Your use of the Website following any such modification constitutes your agreement to the terms of the modified Agreement. You should visit this page periodically to learn of any changes to this Agreement.


User Comments

We welcome your comments about the Website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to us, whether through the Website, e-mail, facsimile, mail or other means, shall be and remain the exclusive property of RESN Collective. Your submission of any such Comments shall constitute an irrevocable assignment to RESN Collective of any and all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. As such, RESN Collective and any of its affiliates will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any Comments which you do not intend to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.


Trademarks

RESN Collective is a registered trademark.

All rights in the product names, company names, trade names, graphics, logos, page headers, button icons, scripts, product packaging, trade dress and designs of all RESN products or services, whether or not appearing in large print or with the trademark symbol, belong exclusively to RESN Collective or their respective owners and are protected from reproduction, imitation, dilution, or confusing or misleading uses under national and international trademark and copyright laws. The use or misuse of these trademarks or any materials, except as permitted herein, is expressly prohibited, and nothing stated or implied on the Website confers on you any license or right under any patent or trademark of RESN Collective, its affiliates or any third party.


Copyright

All copyright rights in the text, images, photographs, graphics, user interface, music and other content provided on the Website, and the selection, coordination, and arrangement of such content, are owned by RESN Collective and its affiliates to the full extent provided under the Copyright Act 1968 (Cth) and all international copyright laws. Under applicable copyright laws, you are prohibited from copying, reproducing, modifying, distributing, displaying, performing, or transmitting any of the contents of the Website for any purposes. Nothing stated or implied on the Website confers on you any license or right under any copyright of RESN Collective and its affiliates.

The Website and the information contained in reference herein are for your personal, non-commercial use only. Except as otherwise specifically permitted herein, you shall not broadcast, duplicate, copy, reproduce, edit, manipulate, modify, publish, rent, sell, publicly display, perform, distribute, transmit, or circulate to anyone the contents of the Website, or use the contents of the Website in litigation, or for any commercial or promotional purposes, without the express written consent of RESN Collective and its affiliates or its lawful successors and assigns.

For usage permission, please contact us via email at info@resncollective.com

Notice of Copyright Infringement

  • RESN Collective respects and honours the intellectual property of others. If you believe that your work has been copied and is accessible on the Website in a way that constitutes copyright infringement, please provide our customer service department info@resncollective.com with the following information:
  • Identification of the copyrighted work claimed to have been infringed;
  • Identification of the allegedly infringing material on the Website that is requested to be removed;
  • Your name, address, and daytime telephone number, and an email address if available, so that RESN Collective may contact you if necessary;
  • A statement that you have a good faith belief that the use of the copyrighted work is not authorized by the copyright owner, its agent, or the law;
  • A statement that the information in the notification is accurate and, under penalty of perjury, that the signatory is authorized to act on behalf of the owner of an exclusive copyright right that is allegedly infringed; and
  • An electronic or physical signature of the copyright owner or someone authorized on the owner’s behalf to assert infringement of copyright and to submit the statement.



License and Website Access

RESN Collective grants you a limited, revocable and nonexclusive license to access and make personal use of the Website but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of RESN Collective. This license does not include any resale or commercial use of the Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, spiders or similar data gathering and extraction tools.

Neither the Website nor any portion of the Website may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of RESN Collective. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of RESN Collective and its affiliates without express written consent of RESN Collective. You may not use meta tags or any other hidden text using RESN Collective’s name or trademarks without the express written consent of RESN Collective. Any unauthorized use will immediately terminate the permission or license granted by RESN Collective.

You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of the Website so long as the link does not portray RESN Collective or its products or services in a false, misleading, derogatory, or otherwise offensive manner as determined by RESN Collective in its sole discretion. You may not use any RESN logo or other proprietary graphic or trademark as part of the link without express written permission of RESN Collective. You may not make any other part of the Website, other than the home page of the Website, available as part of another service by “deep linking,” or otherwise, without prior written permission from RESN Collective.


Third Party and Co-Branded Websites

The Website may contain hyperlinks (“links”) to websites operated by persons or entities other than RESN (“third-party Websites”) or to co-branded websites operated by a third party, including affiliates (“co-branded Websites”). We provide such links for your reference and convenience only. A link from RESN Collective to a third-party Website does not imply or mean that we endorse the content on that third-party or co-branded Website or the operator or operations of that Website. You are solely responsible for determining the extent to which you use any content at any third party or co-branded Websites to which you might link from the Website.

RESN Collective is not responsible or liable for any loss or damages incurred as a result of any dealings with any third-party web site or co-branded web site, any merchant or operator of a third-party web site or co-branded web site, or any other person with whom you engage in any transaction.


Your Responsibilities

You agree to comply with all applicable laws in connection with your use of the Website, and such further limitations as may be set forth in any written or on-screen notice from RESN Collective. As a condition of your use of the Website, you warrant that you will not use the Website for any purpose that is unlawful or prohibited by this Agreement. All information that you provide in connection with a purchase or transaction or other interaction with the Website or any co-branded Website will be accurate, complete, and current. You will pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other interaction with RESN Collective or any co-branded Website at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions or other interactions.

By using the Website, you agree not to violate or attempt to violate the security of the Website, including, by way of illustration but not limitation, actions such as accessing data not intended for you or logging into a server or account that you are not authorized to access; attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; attempting to interfere with service to any user, host, or network, including, without limitation, by way of submitting a virus to or overloading, “flooding,” “spamming,” “mailbombing,” or “crashing” the Website; sending unsolicited email, including promotions and/or advertising of products or services; and forging any TCP/IP packet header or any part of the header information in any email or posting.


Product Information

RESN Collective attempts to be accurate in describing its products. We do not warrant that product descriptions or other content of the Website are complete, reliable, current, or error-free. Most RESN products displayed on the Website are available in select retail stores in Australia and select foreign markets while supplies last. In some cases, merchandise displayed for sale on the Website may not be available in retail stores. Unless otherwise stated, the prices displayed on the Website are quoted in Australian Dollars.

Disclaimer of Warranties and Limitations on Liability

The website is provided by RESN Collective on an “as is” and “as available” basis. To the maximum extent permitted by law, RESN Collective makes no representations and warranties of any kind, express or implied, as to the operation of the website or the information, content, third-party content, materials, products, services or linked services provided on or through the website, including without limitation, that the information provided through the website will be free from error, omission, interruption, defect, or delay in operation, or from technical inaccuracies or typographical errors; that the website will be available at any particular time or location; that defects or errors in the service will be corrected; or that the content on the website is free of viruses or other harmful components. Any information on the website is subject to change without notice, and we disclaim all responsibility for these changes. You expressly agree that your use of the website is at your sole risk.

To the maximum extent permitted by law, RESN Collective disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

In no event will RESN Collective, or any party involved in creating, producing, or delivering the website, be liable for any damages of any kind arising from the use of the website, including, but not limited to direct, indirect, incidental, exemplary, punitive, special and consequential damages or any damages of any type or nature arising out of your access, use, misuse, or inability to use the website or any linked sites or services; in the event a third party intercepts or decrypts any transmission of information that you provide to RESN Collective through the website; or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, or line or system failure, whether in an action under contract, negligence, tort, strict liability, or any other theory, even if we have been previously advised of the possibility of such damages. Certain states or jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply, and you may have additional rights.


Applicable Law and Disputes

This Agreement, your rights and obligations, our rights and obligations, and all actions contemplated by this Agreement are governed by the laws in force in the State of Victoria and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of Victoria and courts of appeal from them for determining any dispute concerned with this agreement.


Indemnification

You agree to defend, indemnify, and hold harmless RESN Collective and its affiliates, successors and assigns, and its and their respective directors, officers, employees, agents, co-branders or other partners from and against any and all allegations, claims, demands, actions, causes of action, proceedings (whether threatened or pending), orders, damages, losses, liabilities, costs and expenses, including reasonable attorney’s fees and other legal expenses, and judgments of any kind of nature, incurred by RESN Collective arising out of or relating to your use of the Website, your violation of this Agreement, or your violation of any rights of another.


Miscellaneous Legal Provisions

We may discontinue the Website at any time and for any reason, without notice. We may change the contents, operation, or any and all other features of the Website at any time for any reason, without notice. We may discontinue or restrict your use of the Website at any time for any reason, without notice.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and RESN Collective as a result of this Agreement or your use of the Website. Nothing contained in this Agreement is in derogation of RESN Collective’s right to comply with governmental, court, and law enforcement requests or requirements relating to your use of the Website or information provided to or gathered by RESN Collective with respect to such use. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

The failure of RESN Collective to enforce any provisions of this Agreement or respond to a breach by you or other parties shall not in any way waive its right to enforce subsequently any terms or conditions of this Agreement or to act with respect to similar breaches.

If any provision in this Agreement is invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect, and the invalid unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.

Subject to any additional terms published on this Website, this Agreement is the entire and final Agreement regarding the Website and its content, and supersedes any prior or contemporaneous communications between RESN Collective and you regarding the Website and its contents.

All rights not expressly granted herein are hereby reserved to RESN Collective.


Promotions

  • Promotions, discounts and promotional codes are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.
  • Promotions cannot be combined with other promotions.
  • Promotions do not apply to gift certificates, shipping, GST or duties or similar services.
  • Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.
  • For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item.
  • If merchandise was purchased with a Promotion and subsequently returned, you will be issued a credit or refund at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future order.
  • If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.
  • Promotional items are available only while supplies last; there is no rain checks on sold out stock
  • RESN has the ability, at its sole discretion, extend or terminate a Promotion at any time.
  • RESN has no obligation to advise an entrant of an incomplete or incorrect entry and will not be accountable for the return of any item ordered incorrectly